Privacy Policy
Privacy Policy of City Sightseeing Warsaw – information on personal data processing and cookies.
Last updated: March 2026
1. Data Controller
The controller of your personal data is City Sightseeing Warsaw, ul. Przykładowa 1, 00-001 Warsaw, Poland, e-mail: warsaw@city-sightseeing.pl, tel. +48 793 795 733.
2. Data We Collect
- Contact data: name, e-mail address, phone number – provided voluntarily via the contact form.
- Transaction data: purchased ticket details, travel dates and times.
- Technical data: IP address, browser type, OS, pages visited – collected automatically via cookies and analytics tools.
3. Purposes and Legal Bases
- Service execution: to perform the transport contract (Art. 6(1)(b) GDPR).
- Marketing: with your consent (Art. 6(1)(a) GDPR). You may withdraw consent at any time.
- Legitimate interests: website analytics, fraud prevention (Art. 6(1)(f) GDPR).
- Legal obligations: accounting and tax records (Art. 6(1)(c) GDPR).
4. Cookies
- Essential: required for site functionality. No consent needed.
- Analytics: Google Analytics – helps us understand site usage. Can be disabled in browser settings.
- Maps: Google Maps – used to display interactive route maps.
5. Data Recipients
Your data may be shared with payment processors (e.g. Stripe, PayU), hosting providers, Google LLC (Analytics, Maps – data transferred under Standard Contractual Clauses), and public authorities where required by law.
6. Retention Periods
- Transaction data: 5 years (tax obligations).
- Contact form data: 12 months from last contact.
- Marketing data: until consent is withdrawn.
- Analytics cookies: up to 14 months (Google Analytics policy).
7. Your Rights
You have the right to: access, rectification, erasure ("right to be forgotten"), restriction of processing, data portability, objection, and to lodge a complaint with the supervisory authority (UODO, ul. Stawki 2, Warsaw).
Submit requests to: warsaw@city-sightseeing.pl
8. Changes to This Policy
We may update this policy from time to time. The current version is always available at https://hoponhopoff.pl/privacy/